# Handbid Help Center

> Guides, answers, and best practices for running successful auctions on Handbid.

Full text of every article: https://help.handbid.com/llms-full.txt

## Getting started
- [Accessing and Navigating the Auction Dashboard](https://help.handbid.com/accessing-and-navigating-the-auction-dashboard/): To access the AUCTION DASHBOARD for a specific auction: 1. Go to your Handbid Auction Manager account. (manager.hand.bid) 2. From your Handbid Main Dashboard, c
- [Add Additional Auction Managers to Your Account](https://help.handbid.com/add-additional-auction-managers-to-your-account/): If you want to limit accessibility, consider our Teams feature. You can select a pre-defined role AND add/remove permissions. Each predefined Team role has diff
- [Auction Checklist](https://help.handbid.com/auction-manager-checklist/): Click on the link below to download the manager check list file.
- [Add or Edit Custom Terms for Your Event](https://help.handbid.com/create-custom-terms-for-your-event/): This article will show you where you can create or edit custom terms for your event.
- [Creating your Auction Logo and Auction Banner](https://help.handbid.com/creating-your-auction-logo-and-auction-banner/): This article will provide information for how to upload and view your images for your auction/fundraiser/event site.
- [Customize Message Templates](https://help.handbid.com/customize-message-templates/): Learn how to create and update your automatic message templates.
- [Brand your Event Site with our Theme Editor](https://help.handbid.com/digital-seen/): The Theme Editor allows you to change color, graphics, fonts, and menus so your Event Site looks more like YOU!
- [Edit your Organizational Settings](https://help.handbid.com/edit-your-organizational-settings/): Edit your Organization settings using the instructions listed in this article. Your Organization settings are global settings and will be applied to all of your
- [FAQ: Logging Into Handbid](https://help.handbid.com/faq-logging-into-handbid/): Frequently Asked Login Questions
- [Handbid Accessibility Statement](https://help.handbid.com/handbid-accessibility-statement/): Handbid Accessibility Statement
- [Handbid Glossary](https://help.handbid.com/handbid-glossary/): The Handbid glossary is chalk full of Handbid terminology and definitions of our platform features. Use this as a comprehensive tool to help you learn and under
- [Handbid How-To Videos](https://help.handbid.com/handbid-how-to-videos/): This article serves as a comprehensive guide to all the Handbid How-To Videos, providing quick access to tutorials on performing the most common tasks in Handbi
- [Handbid Setup Tutorial Video Guide](https://help.handbid.com/handbid-setup-tutorial-video-guide/): Set up your Handbid event step by step with four tutorial videos: basic auction settings, theming and branding, ticketing and sponsorships, and adding items.
- [How to Create a Campaign & Update Settings](https://help.handbid.com/how-to-create-a-new-event-and-update-settings/): Learn how to create a new campaign, copy a previous event and update event settings.
- [Login to Your Organization Account on Handbid](https://help.handbid.com/login-to-your-organization-account-on-handbid/): This article will walk you through how to login as an Organization or Auction Manager to Handbid.
- [PhotoShop Template For Auction Banner](https://help.handbid.com/photoshop-template-for-auction-banner/): This article includes a downloadable Auction Banner PDF template to share with your graphic designer.
- [Planning Your Auction Event](https://help.handbid.com/planning-your-auction-event/): This article will provide you with some tips and tricks for planning your event auction!
- [Quick Tips & Planning Guide for Auction Managers](https://help.handbid.com/quick-tips-for-auction-managers/): This article provides a couple quick tips to consider when planning your event and putting together final details and what to anticipate. This article also incl
- [Organization Main Dashboard Overview](https://help.handbid.com/the-handbid-manager-main-dashboard/): Learn the Handbid tools available in your Organization's Main Dashboard.
- [Two Factor Authentication (2FA)](https://help.handbid.com/two-factor-authentication-tfa/): This article will explain what 2FA is and how Handbid has implemented it.

## What's New in Handbid
- [Handbid Release Notes](https://help.handbid.com/handbid-release-notes/): What shipped in Handbid in 2026.
- [Release 19 - October 2026](https://help.handbid.com/what-s-new-in-handbid-release-19-october-2026/): Release 19 cleans up the guest list, keeps released seats at their tables, adds the sponsor seat view to My Tickets, lets you email or text selected guests, and lets you connect your CRM from organization settings.
- [Release 18 - September 2026](https://help.handbid.com/what-s-new-in-handbid-release-18-september-2026/): Release 18 adds Handbid Live streaming, faster check-in tools on the guest list, sponsor import, and a new My Activity page for bidders.
- [Release 17 - September 2026](https://help.handbid.com/what-s-new-in-handbid-release-17-september-2026/): Release 17 brings Donation Items with reporting by Activity, a redesigned custom field editor, and a round of fixes across the Manager and the events site.
- [Release 16 - August 2026](https://help.handbid.com/what-s-new-in-handbid-release-16-august-2026/): Release 16 brings Handbid Marketplace, custom offline payment methods, a refreshed guest list, and faster bidding.
- [Release 15 - August 2026](https://help.handbid.com/what-s-new-in-handbid-release-15-august-2026/): Release 15 adds scheduled broadcasts, receipt approval, custom content pages, and stronger login protection.
- [Release 14 - July 2026](https://help.handbid.com/what-s-new-in-handbid-release-14-july-2026/): Release 14 adds item-level documents, item search, custom card overlays, item tags, and a new Items tab in auction settings.
- [Release 13 - July 2026](https://help.handbid.com/what-s-new-in-handbid-release-13-july-2026/): Release 13 adds a white-label announcement banner, major Bid Box upgrades, check payments at checkout, and a much faster My Auctions.
- [Release 12 - June 2026](https://help.handbid.com/what-s-new-in-handbid-release-12-june-2026/): Release 12 improves email link trust, adds white-label legal content management, multi-language terms, redesigned financial reports, and reliability upgrades.
- [Release 11 - May 2026](https://help.handbid.com/what-s-new-in-handbid-release-11-may-2026/): Release 11 brings a redesigned Auction Manager, Handbid AI tools, dynamic bid increments, and stronger payment reliability.
- [Release 10 - May 2026](https://help.handbid.com/what-s-new-in-handbid-release-10-may-2026/): Release 10 adds auto-bidding, a redesigned auction dashboard, the Table Inventory report, and a round of close and reporting fixes.

## Auctions & items
- [Add/Remove Image from Existing Item](https://help.handbid.com/add-remove-image-from-existing-item/): Need to add an image to an item, or do you need to remove an image? Follow the steps in this article to learn how!
- [Adding an Item After the Auction is Open](https://help.handbid.com/adding-an-item-after-the-auction-is-open/): This article will provide you with information about adding an item to your catalog after the auction is open.
- [Assigning Item Codes](https://help.handbid.com/assigning-item-codes/): Item Codes can be any combination of letters and numbers and there are a variety of ways to assign codes.
- [How to Close an Auction, an Item or a Category](https://help.handbid.com/closing-your-auction/): This article explains how to close your auction using a timer, entirely, close an item early, or close a specific category.
- [Considerations When Setting a Fair Market Value](https://help.handbid.com/considerations-when-setting-a-fair-market-value/): The fair market value of an item is a required field for items entered into the Handbid system. We require it because declaring a Fair Market Value is necessary
- [Copy Items from a Previous Auction](https://help.handbid.com/copy-items-from-a-previous-auction/): This article will teach you how to copy/import items from a previous auction, into a new auction.
- [Edit, Duplicate or Delete an Item](https://help.handbid.com/edit-duplicate-or-delete-an-item/): Learn how to edit, duplicate or delete an item from your item catalog.
- [Using Handbid AI to write item descriptions and enhance photos](https://help.handbid.com/handbid-ai-item-descriptions-and-photo-enhancement/): Generate item descriptions and clean up item photos automatically with Handbid AI, right inside the Auction Manager.
- [Handbid Item Pro Tips](https://help.handbid.com/handbid-item-pro-tips/): Here are a couple helpful tips on how to manage different item types, items statuses, and how to troubleshoot items not showing up on the app and the event webs
- [Handbid Logos and Artwork](https://help.handbid.com/handbid-logos-and-artwork/): If you need a Handbid logo to use on your marketing/event materials, please feel free to use the images included in this article.
- [Handbid Marketplace](https://help.handbid.com/handbid-marketplace/): Browse curated travel and experience packages and add them to your auction — you pay only for what sells.
- [How to add or edit items on iPhone](https://help.handbid.com/how-to-add-or-edit-items-on-iphone/): This will show you how to add or edit items on the iPhone as an auction manager
- [How to Change Your Auction Status](https://help.handbid.com/how-to-change-your-auction-status/): Learn how to change your auction status. Including instructions for how to open and close an auction.
- [How to Create an Auction & Update Auction Settings](https://help.handbid.com/how-to-create-an-auction-update-auction-settings/): Learn how to create a test auction, a new auction, copy a previous auction and update auction settings.
- [How to Duplicate an Event](https://help.handbid.com/how-to-duplicate-a-previous-auction/): This article will show you how to duplicate an auction or event
- [How to Edit Images with Google Slides](https://help.handbid.com/how-to-edit-images-with-google-slides/): In this article you will find an informational video on how to resize images using Google Slides.
- [How to Feature an Item](https://help.handbid.com/how-to-feature-an-item/): If you have specific items you want to highlight, Handbid offers a 'Featured Item' option to boost visibility of specific items on your auction homepage.
- [How to Hide an Item](https://help.handbid.com/how-to-hide-an-item/): This article will teach you how to hide items from your site.
- [How to hide purchases from the bidder dashboard](https://help.handbid.com/how-to-hide-purchases-from-the-bidder-dashboard/): Only show purchases for items/donations placed on the day of an event
- [How to re-list an item when a winner doesn't pay](https://help.handbid.com/how-to-relist-an-item/): Clear an unpaid winner's purchase, reset the item, and move it to another auction in one step, with an optional restocking fee.
- [Buy it Now Price](https://help.handbid.com/how-to-set-a-buy-now-price-and-best-practices/): This article will teach you how to set a Buy Now price to an item and explain best practices around setting a Buy Now price.
- [How to Show a Video on an Item](https://help.handbid.com/how-to-show-a-video-on-an-item-in-handbid/): In addition to photos, you can display videos on an item in Handbid as well.
- [How to Show the Fair Market Value on an Item](https://help.handbid.com/how-to-show-the-fair-market-value-on-an-item/): This article will provide you with the steps for displaying the fair market value (FMV) on an item in your auction.
- [How to use Extended Bidding in Your Auction](https://help.handbid.com/how-to-use-extended-bidding/): The extended bidding feature is designed to prevent bid "sniping". This article will explain how extended bidding works and how to set it up.
- [How to Use the Bulk Edit Tool](https://help.handbid.com/how-to-use-the-bulk-edit-tool/): This article overviews how to make bulk changes to items, invitees and guests.
- [Identifying Item Types](https://help.handbid.com/identifying-item-types/): In Handbid, there are several different types of items: Auction Item, Ticket, For Sale, Appeal. This article breaks down the item types, their meaning and funct
- [Bulk Upload Images via Zip File](https://help.handbid.com/image-import-feature/): Auction managers can now bulk upload images to existing auction item using a zip file.
- [Importing Items into Handbid](https://help.handbid.com/importing-items-into-handbid/): Learn how to upload items directly into your auction by uploading items individually and by using the Handbid's Import Items feature.
- [How to Add and Remove A For Sale Item](https://help.handbid.com/instructions-video-add-for-sale-item/): This article includes instructions to teach you how to add a For Sale item on your Handbid site.
- [Add Silent and Live Auction Items](https://help.handbid.com/instructions-video-adding-silent-and-live-auction-items/): ADDING AUCTION ITEMS (Silent or Live) Video: Add Live Auction Item When you are done editing this tab, click on the "DESCRIPTION TAB" to go to the nex
- [Resizing & Optimizing Item Photos](https://help.handbid.com/instructions-video-resizing-optimizing-item-photos/): Images can get tricky, especially if you are not familiar with image dimensions and aspect ratios. This article provides an informational video and instructions
- [How to Filter, Export and Bulk Edit Items](https://help.handbid.com/item-list-filters-in-the-auction-manager/): This article provides information on the different ways to filter, export and bulk edit items in the Auction Manager Dashboard.
- [Marking an Item "Priceless"](https://help.handbid.com/marking-an-item-priceless/): Items in Handbid can be marked "Priceless". The Fair Market Value (FMV) will still be required however, instead of displaying the FMV as $0 or not dis
- [How to Change an Item Type: Silent to Live](https://help.handbid.com/moving-an-auction-item-from-the-silent-auction-to-the-live-auction/): This article provides information for how to change an item from a Silent Auction item to a Live Auction item.
- [Item Categories](https://help.handbid.com/organizing-item-categories/): This article will walk you through steps for managing and organizing your item categories. Including how to add and delete a category.
- [Previewing Your Auction](https://help.handbid.com/previewing-your-auction/): This article will show you how to preview your auction before you open the auction.
- [Reserve Bidding](https://help.handbid.com/reserve-bidding-in-handbid/): This article will walk you through the reserve bidding feature in Handbid
- [Resize Photos Using Canva](https://help.handbid.com/resize-photos-using-canva/): Canva is a great tool to resize images.
- [Resize Photos Using Powerpoint](https://help.handbid.com/resize-photos-using-powerpoint/): Don't have access to an image resizing program? No problem, we can teach you how to use PowerPoint to do that.
- [Selling Unsold Items via Fire Sale or Second Chance Auction](https://help.handbid.com/selling-unsold-items-online-or-second-chance-auction/): This article provides information about hosting a Second Chance or Fire Sale auction with unsold items from your recent auction.
- [Show Purchase History on For Sale Items](https://help.handbid.com/show-purchase-history-on-for-sale-items/): Learn to enable and view purchase history on For Sale items.
- [How to Sort Auction Items by Name or Code](https://help.handbid.com/sort-order-for-auction-items/): This article will teach you the various ways you can sort your auction items. Hint: it's quite simple!
- [Tracking Item Solicitors Information](https://help.handbid.com/tracking-item-solicitors-information/): You can attach a solicitor from your organization's contact list to an auction item if you want to be able to track solicitors. This can be useful for reporting
- [Resizing Auction Item Images](https://help.handbid.com/video-resizing-auction-images/): This article provides an informational video on how to resize images for your auction items.

## Tickets, guests & registration
- [Assigning Guest Placement for your Event](https://help.handbid.com/assigning-guest-placement-for-your-event/): Handbid allows you to assign placements to guests whether it be tables, golf holes, cart assignments, bowling lanes, teams, etc. for your event.
- [Bidder Name Displayed Instead of Paddle Number](https://help.handbid.com/bidder-name-displayed-instead-of-paddle-number/): This article will address a Frequently Asked Question: "My Bidder's name is showing up in place of their paddle number. HELP!"
- [Bidder Self Registration](https://help.handbid.com/bidder-self-registration/): This article will outline best practices for incorporating a Bidder self-registration into your event.
- [Desktop Guest List Check-In](https://help.handbid.com/check-in-guests-and-register-bidders-from-the-guest-list/): Check in guests and register bidders from the Guest List in the Manager, one guest or a whole party at a time, plus making bidders ahead of time.
- [Create an Admission Ticket](https://help.handbid.com/create-admission-ticket/): This article will show how to create admission tickets to your event.
- [Create a Custom Status on a Ticket - VIP, General, etc.](https://help.handbid.com/creating-custom-status-on-a-ticket/): Handbid allows you to change ticket statuses. There are two default ticket statuses but you can add as many as you like to your event. These statuses can be use
- [Custom Fields](https://help.handbid.com/custom-fields/): Custom fields can be added to each Item and can be used to define attributes specific to that item. Such as shipping weight, dimensions, pick up location etc...
- [Learning about Custom Questions](https://help.handbid.com/custom-questions/): How to add custom questions to a ticket, set up multiple-choice or open-ended answers, and view, filter and edit answers on the Guest List.
- [Enable Ticket Sales](https://help.handbid.com/enabling-handbid-ticketing-registration/): Learn how to enable ticket sales before setting up your tickets.
- [FAQ: Check-in](https://help.handbid.com/faq-for-the-check-in-process/): This article will provide an overview of our most Frequently Asked Questions regarding Check-in.
- [Guest List Attendance Statuses](https://help.handbid.com/guest-list-attendance-statuses/): What Listed, Registered and Checked in mean on the guest list, what to do when a guest is not coming, where the Source tag comes from, and how attendance differs from a ticket status.
- [FAQ: Guest List](https://help.handbid.com/guest-list-frequently-asked-questions/): This article overviews frequently asked questions regarding the Guest List.
- [Guest List Overview](https://help.handbid.com/guest-list-overview/): What the Handbid Guest List does, the columns you'll see (Attendance, Source, Custom questions), and how to filter, export and check in guests.
- [How Tickets Populate the Guest List](https://help.handbid.com/how-tickets-create-guest-list-slots/): When a ticket is purchased, guest slots are created on the Guest List.
- [Video & Instructions: How to Add a Guest](https://help.handbid.com/how-to-add-a-guest/): Add a guest to your Guest List, pull their details from your contacts, and choose the right match when the guest may already be registered.
- [How to Bulk Edit Guests](https://help.handbid.com/how-to-bulk-edit-guests/): Bulk editing guests will allow you to assign a table, set status, and set a sponsor for multiple guests at once. You will first need to create a view that conta
- [How to Check-out a Guest](https://help.handbid.com/how-to-check-out-a-guest/): This article provides an informational video on how to handle check-out at your event.
- [How to Email or Text Selected Guests](https://help.handbid.com/how-to-email-selected-guests/): Email or text the guests you select on the Guest List, with each guest's first name filled in, and see what was sent on each guest's record.
- [Create an Admission Ticket That Admits Multiple Guests](https://help.handbid.com/how-to-create-a-ticket-that-admits-multiple-guests/): This article will show how to create a ticket that admits multiple guests to your event.
- [How to Delete a Guest](https://help.handbid.com/how-to-delete-a-guest/): Remove one guest or several from your Guest List, what happens to their seats and paid tickets, and how to refund instead.
- [How to Hide the Register Button](https://help.handbid.com/how-to-hide-the-register-button/): If you're requiring a ticket purchase in order for guests/bidders to register, Handbid allows you to hide the Register button. This helps to avoid registration 
- [How to Import a Guest List](https://help.handbid.com/how-to-import-a-guest-list/): This article will show you how to import a guest list from a spreadsheet.
- [How to Link and Unlink a Guest Account](https://help.handbid.com/how-to-link-and-unlink-a-guest-account/): This article provides an informational video and instructions on how to unlink a guest from one bidder account and assign to another
- [How to Link Bidder Accounts on the Guest List](https://help.handbid.com/how-to-link-bidder-accounts-on-the-guest-list/): Link a guest to the bidder account they already have, so the same person isn't registered twice, plus tips for matching bidders before your event.
- [Video & Instructions: How to Move Guests to the Invite List](https://help.handbid.com/how-to-move-guests-to-the-invite-list/): Using the guest list you can easily move guests into the invite list
- [How to Purchase a Ticket on Behalf of a Bidder](https://help.handbid.com/how-to-purchase-a-ticket-on-behalf-of-a-bidder/): This article provides steps on how to purchase a ticket on behalf of a bidder.
- [How to Require a Bidder to Check-In to Bid](https://help.handbid.com/how-to-require-a-bidder-to-check-in-to-bid/): This article will provide you with steps and information about how to restrict bidding only to bidders who you've check-in.
- [Invite List](https://help.handbid.com/invite-list-overview/): The Invite List allows you to invite people to your event directly through Handbid Manager. Whether you are inviting bidders from a previous auction, or importi
- [Invitee vs Guest vs Bidder](https://help.handbid.com/invitee-vs-guest-vs-bidder/): To help you manage your people in Handbid, learn how they live in the Handbid management system through these three different lists.
- [Paddle Numbers](https://help.handbid.com/paddle-numbers/): Everything you need to know about Paddle Numbers for your event.
- [Sample Auction Check-in Script](https://help.handbid.com/sample-auction-check-in-script/): This article provides a helpful script to use as a template for teaching your volunteers how to greet and gather information from your guests from a guest list 
- [The Get Started Page (What Bidders See)](https://help.handbid.com/the-get-started-page-what-bidders-see/): The Get Started page shows one of three sets of steps depending on which link a guest taps — which is which, and how to fix a guest who sees the wrong one.
- [The Handbid Ticketing System](https://help.handbid.com/the-handbid-ticketing-system/): Selling tickets through Handbid allows you to simplify your guest registration and check-in process.
- [Plan Out Your Registration & Check-in Area](https://help.handbid.com/third-plan-out-your-registration-check-in-area/): This article will provide helpful tips for planning your registration and check-in area. These steps come from our first-hand experience and will help you to le
- [Tips for a Smooth Check-in and Registration Process](https://help.handbid.com/tips-for-a-smooth-check-in-and-registration-process/): This article provides tips for conducting a smooth check-in/registration process.
- [Transferring a Ticket to Another Person](https://help.handbid.com/transferring-a-ticket-to-another-person/): This article will provide information and steps for how to transfer a ticket from one guest to another.
- [How to Undo a Guest Check-In](https://help.handbid.com/un-check-in-a-guest/): Undo check-in for one guest or several at once from the Guest List, and what attendance status the guest returns to.
- [Understanding the Difference Between Contacts, Guests and Bidders](https://help.handbid.com/understanding-the-difference-between-contacts-guests-and-bidders/): This article will break down the difference between contact types: Contacts, Guests and Bidders.

## Guest Sponsorships
- [FAQ: Event Sponsors vs. Guest Sponsors vs. Sponsorships](https://help.handbid.com/faq-sponsors/): This article will answer some of the commonly asked questions about Event Sponsors, Guest Sponsors and Sponsorships.
- [How to Create a Sponsorship Ticket](https://help.handbid.com/how-to-set-up-paylater-tickets-for-your-sponsors/): This article will explain Sponsorships and how to set up Sponsorship tickets as well as how to help you supporters purchase Sponsorship tickets.
- [How to Import Sponsors from a Spreadsheet](https://help.handbid.com/import-sponsors-from-a-spreadsheet/): Step-by-step: import sponsors you sold outside Handbid from a spreadsheet, with their payment, seats and tables, plus every column rule and message.
- [Guest Sponsors and their Guest List](https://help.handbid.com/how-to-add-event-sponsors-guest-information/): What a Guest Sponsor is, how sponsors name their guests from the events site, and how to manage a sponsor's seats on the Guest List.

## Event Sponsors
- [Event Sponsorship Opportunities in Handbid](https://help.handbid.com/event-sponsorship-opportunities-in-handbid/): Use Handbid to highlight event sponsors!
- [Event Title Sponsor](https://help.handbid.com/adding-a-title-event-sponsor-to-the/): This article will walk through how to add an Event Title Sponsor that will appear on the main page of your Event Site on the desktop.
- [Event Homepage Sponsors](https://help.handbid.com/adding-sponsors-to-your-events-webpage/): There are many options in Handbid for Event Sponsors. This article will walk through how to add Event Homepage Sponsor images and URL's.
- [Mobile Splash Event Sponsor](https://help.handbid.com/mobile-app-sponsor-page-adding-sponsor-image/): This article provides steps for adding an Event Sponsor to the Handbid Mobile App Splash page.
- [Live Stream Event Sponsor](https://help.handbid.com/live-stream-sponsor/): This article will detail how to add a Live Stream Event Sponsor. This image will show up under the live stream on the app and the website when no items are bein

## Bidders & bidding
- [How to Remove Bids from an Item](https://help.handbid.com/how-remove-bids-from-an-item/): Sometimes a guest places a bid by accident, this article will teach you how to remove a bid from an item!
- [How to Create or Add Bidder](https://help.handbid.com/how-to-create-or-add-bidder/): This article provides instructions for creating and adding a bidder.
- [How to Edit Bidder Information](https://help.handbid.com/how-to-edit-bidder-information/): To edit bidder information, go to People > Bidders on the left navigation of the auction dashboard. A list of all bidders will appear. From the icons at the 
- [How to Find and Add an Existing Bidder to My Auction](https://help.handbid.com/how-to-find-an-existing-bidder-and-add-them-to-my-auction/): If a guest has previously bid in a Handbid auction before, you can add them to your auction to encourage them to bid again!
- [How to Lock Remote Bidding](https://help.handbid.com/how-to-lock-remote-bidding/): This article will show you how to disable mobile bidding for your auction items.
- [How to Place a Bid for a Guest on the Desktop](https://help.handbid.com/how-to-place-a-bid-in-the-auction-manager/): This article provides step-by-step instructions for placing a bid for a guest through the Auction Manager.
- [How to Schedule a Broadcast Message](https://help.handbid.com/how-to-schedule-a-broadcast-message/): Write your event messages ahead of time and have Handbid send them automatically at the moment you choose.
- [How to Send a Bidder Login Link](https://help.handbid.com/how-to-send-a-bidder-login-link/): The bidder will receive a text message with a login link when they create a Handbid account or when they become a bidder at check-in. On occasion, a bidder may 
- [How to Send a Broadcast Message to Your Bidders](https://help.handbid.com/how-to-send-a-broadcast-message-and-suggested-messages/): Learn how to send broadcast messages and communicate with your guests throughout your event!
- [How to Send a Message to an Individual Bidder](https://help.handbid.com/how-to-send-a-message-to-an-individual-bidder/): Handbid allows you to send a message or notification to an individual bidder (this will go out to one specific bidder as opposed to your entire bidder list). To
- [How to set up Dynamic Bid Increments](https://help.handbid.com/how-to-set-up-dynamic-bid-increments/): Let bid increments scale automatically as an item's price climbs, using a price range table you configure in Auction Settings.
- [Organizational Contacts](https://help.handbid.com/managing-contacts-in-handbid/): This article will overview how to manage guests/contacts from previous events through Handbid!
- [Removing a Bidder From Auction](https://help.handbid.com/removing-a-bidder-from-auction/): This article will provide steps for removing a guest/bidder from your auction.
- [Viewing Bid History](https://help.handbid.com/viewing-bid-history/): This article will provide you with steps for how to view bidding history on an item.

## Fundraising
- [Allow Bidders to Pledge Donations](https://help.handbid.com/allow-bidders-to-pledge-donations/): Pledge donations allow bidders to make a donation without charging their credit card on file. If you do not have this setting enabled, your bidders will be requ
- [Assigning a Fundraiser to a Team](https://help.handbid.com/assigning-a-fundraiser-to-a-team/): This article will provide steps for the two ways to assign a fundraising page to a Team.
- [Conducting a Dessert Dash Using Handbid](https://help.handbid.com/conducting-a-dessert-dash-using-handbid/): A popular game that some charities run at galas is a Dessert Dash. Basically, in a dessert dash, each person at a table (individual or couple) bids an amount fo
- [Create a Peer-to-Peer Event](https://help.handbid.com/start-here-creating-a-peer-to-peer-fundraiser-on-handbid/): This article provides step-by-step instructions for creating a peer-to-peer event on Handbid.
- [Create an Appeal Item (Direct Donation)](https://help.handbid.com/add-an-appeal-item-direct-donation/): How to create an appeal item in Handbid. Appeal items represent your direct donation amounts in your auction/event.
- [Creating and Managing Fundraiser Teams](https://help.handbid.com/creating-and-managing-fundraiser-teams/): This article provides information on how to create teams on your Handbid Fundraisers.
- [Donations List](https://help.handbid.com/donation-list/): View a list of all donations for your event, edit and print a report
- [Fund a Need/Appeal/Paddle Raise](https://help.handbid.com/fund-a-need-appeal-paddle-raise/): Learn how to conduct a Fund a Need/Appeal/Paddle Raise through the traditional method of raising a paddle or online via the app or browser.
- [Handbid Puzzles for Fundraising](https://help.handbid.com/handbid-puzzles/): The Handbid Puzzle is a fun, creative and visual way to solicit funds from your donors for a specific cause!
- [How a Fundraiser can Share their Fundraising Page](https://help.handbid.com/how-to-share-your-fundraising-page/): This article will overview two quick ways to share your fundraising page.
- [How to Add an Offline Donation](https://help.handbid.com/how-to-enter-an-offline-donation-to-your-auction/): Donations collected outside of Handbid can be reflected in reporting and financial results. This article explains how to add “Offline Donations”.
- [How to Add an Offline Donation to a Peer-to-Peer](https://help.handbid.com/adding-in-offline-donations/): This article provides information for adding an offline donation for a Fundraiser.
- [How to Create a New Individual Fundraiser, Fundraiser Page & Update Settings](https://help.handbid.com/how-to-create-new-fundraiser-fundraising-page-update-settings/): Learn how to create a new Fundraiser and Fundraiser Page and update settings.
- [How to Move Donations in a Peer-to-Peer](https://help.handbid.com/how-to-move-donations-in-a-peer-to-peer/): This article will show you how to move an existing donation in your peer-to-peer to a page, make it general, or make it anonymous.
- [How to Purchase a Puzzle Piece](https://help.handbid.com/how-to-purchase-a-puzzle-piece-on-the-auction-manager/): This article will provide steps for Auction Managers on how to purchase a Puzzle Piece through the Auction Dashboard (back-end) for a guest.
- [Peer-to-Peer Templates](https://help.handbid.com/creating-your-fundraiser-templates/): This article will show you how to create and update your Peer-to-Peer Template Messages. Including example messages.
- [Polls](https://help.handbid.com/polls/): Engage with your guests through polls!
- [Raffles on Handbid](https://help.handbid.com/running-raffles-in-a-handbid-event-disallowed/): Raffles are a popular yet largely misunderstood fundraising option that Charities employ (often illegally). Check out this Elevate Your Event Podcast: "Raf
- [Recurring Donations](https://help.handbid.com/how-to-make-recurring-donations/): This article will demonstrate how an end user can make a recurring donation and how to enter and manage recurring donations in Manager.
- [Team Roles: Advanced](https://help.handbid.com/team-roles-advanced/): Let's dive into the various roles you can assign your team members who are assisting you.
- [Team Roles: The Basics & Predefined Roles](https://help.handbid.com/predefined-team-roles-and-team-roles-basics/): Add team members and assign Handbid permissions to staff members and/or volunteers helping with your event.

## Payments & checkout
- [Adding a Credit Card to Bidder Account](https://help.handbid.com/adding-a-credit-card-to-bidder-account/): This article will overview the various ways to add a credit card to a bidder's account.
- [Apply a Tax Table to an Auction](https://help.handbid.com/apply-a-tax-table-to-an-auction/): How to turn on an organization tax table for a specific auction from the Financial tab, including the auction-location requirement.
- ["Bank transfer in progress" — why you can't pay by card right now](https://help.handbid.com/bank-transfer-in-progress-cant-pay-by-card/): If you paid by ACH bank transfer, other payment methods stay blocked until it settles. Here's why, and what to do.
- [Connect Your Handbid Account to Stripe](https://help.handbid.com/connect-your-handbid-account-to-stripe/): Stripe is our integrated payment processor and is required in order to accept payments through your Handbid site.
- [Enabling Credit Card Processing Through Handbid](https://help.handbid.com/enabling-credit-card-processing-through-handbid/): This article provides information for how to make sure your site is set up to enable credit card processing, as well as a breakdown of the Financial settings op
- [Handbid Credit Card Security](https://help.handbid.com/handbid-credit-card-security/): This article will overview the credit card security measures in Handbid.
- [Invoices and Receipts](https://help.handbid.com/how-to-close-an-auction-and-pay-invoices/): This article will walk through Invoices/Receipts from the left side menu in Handbid Manager.
- [How to process a full or partial refund in the Auction Manager](https://help.handbid.com/how-to-process-a-refund-in-the-auction-manager/): Issue full or partial refunds yourself from a bidder's invoice, without contacting Handbid Support.
- [How to Test Your Credit Card Processor](https://help.handbid.com/how-to-test-your-stripe-connect-portal/): Test your Stripe Connect portal
- [Organizing a Successful Check-out](https://help.handbid.com/organizing-a-successful-checkout/): This article will provide tips & strategies for organizing a successful check-out process
- [Passing on Fees to the Bidder, Donor or Purchaser](https://help.handbid.com/passing-on-fees-to-purchasers/): Prompt bidders and donors to cover credit card fees at checkout, and pre-check the box so more of them do: 84% of card checkouts vs 56% when they opt in.
- [Best Practices for Planning Your Check-out Process](https://help.handbid.com/planning-your-checkout-process/): This article provides best practices for a successful check-out process.
- [Review Receipts Before Bidders See Them](https://help.handbid.com/review-receipts-before-bidders-see-them/): Turn on receipt approvals so new charges stay hidden from bidders until a manager reviews them — useful when you add fees or tax adjustments after the auction closes.
- [Set Up an Organization Tax Table](https://help.handbid.com/set-up-an-organization-tax-table/): How to create an organization tax table with per-state and per-country sales-tax rates that Handbid can apply automatically at checkout.
- [Stripe Terminals / Tap to Pay Support](https://help.handbid.com/stripe-terminals/): Handbid is excited to announce support for Stripe Terminals and Tap to Pay, enabling secure and seamless credit card capture for in person events. Discover how 
- [Tax Overrides and Where Tax Appears in Reports](https://help.handbid.com/tax-overrides-and-tax-reporting/): How to read the tax line on invoices, correct the tax on a single invoice with the Edit Payment Tax action, and where tax totals appear in reporting.
- [Payments Have Been Disabled Error](https://help.handbid.com/the-app-says-payments-have-been-disabled-what-does-that-mean/): This article will show you how to enable credit card processing through Handbid. If this feature is disabled, your bidders will not be able to pay through the a
- [Settlement, Reconciliation and Receiving Funds](https://help.handbid.com/the-handbid-payment-system-and-receiving-funds/): This article will provide an overview about the Handbid Payment system, settlement process and the options for you, the organization, to receive funds.
- [Moving an Item (won or sold) to a different invoice](https://help.handbid.com/transferring/): This article will go over how to re-assign an item to a different invoice.
- [Pros and Cons of Requiring a Credit Card](https://help.handbid.com/what-are-the-pros-and-cons-of-requiring-a-credit-card/): This article will help you decide whether requiring a credit card to bid and purchase items at your auction event is a good fit or not.
- [What is an Auction Premium?](https://help.handbid.com/what-is-an-auction-premium/): This will cover what an auction premium is and how to set it as an auction manager.
- [Why Bidders Are Asked for an Address at Checkout](https://help.handbid.com/why-bidders-are-asked-for-an-address-at-checkout/): On tax-table auctions, winning bidders must provide a billing address so the correct sales-tax rate can be applied. Here's what's required and why.

## Run Your Event
- [iPad Guest List Check-in](https://help.handbid.com/check-in-and-register-guests-bidders-from-the-ipad-app/): This article provides an informational video and instructions to teach you and your volunteers how to check-in and register guests/bidders using the Handbid iPa
- [Creating a Successful Event Run of Show](https://help.handbid.com/creating-a-successful-event-run-of-show/): This article will provide you with specific questions to consider when putting together a run of show/timeline for your event. Hint: the more details the better
- [Creating an Effective Silent Auction Display Area](https://help.handbid.com/creating-an-effective-silent-auction-display-area/): This article provides tips and information for planning an effective and successful silent auction area, including a PDF download of our Auction Display e-Book.
- [Creating Display Sheets / Display Cards / Display Table Cards](https://help.handbid.com/creating-display-sheets-display-cards-displays-table-cards/): Display sheets are used to print a physical page to display a QR code, and description of your items, details, or other info where users don't have to be on the
- [Enable iPhone Check-In](https://help.handbid.com/enable-iphone-check-in/): Enhance your guest experience by allowing your check-in staff to use their iPhones to check in your guests. Less equipment, more efficiency!
- [Entering Paddle Raise donations on iPad](https://help.handbid.com/entering-your-paddle-raise-from-ipads/): This article will briefly explain how to quickly enter your paddle raise donations using the Handbid for iPad app.
- [Placing Floor Bids Using the Handbid iPad App](https://help.handbid.com/floorbidding-on-ipads/): This article will cover what a floor bid is and how you can use the Handbid for iPad app to place floor bids
- [How to Enter Live Auction Winners](https://help.handbid.com/instruction-video-enter-live-auction-winners/): This article will provide steps and a video for how to enter Live Auction winners in Handbid.
- [Volunteer Training for iPad App](https://help.handbid.com/ipad-bidding-helpers-volunteer-training-video-for-ipad-app/): This article provides an informational video to share with your volunteers on how to use Handbid's iPad app and will outline the benefits of utilizing volunteer
- [iPhone Check-In From a Guest List](https://help.handbid.com/iphone-checkin/): Use the iPhone to check-in your guests!
- [Network Setup for Laptops and iPads](https://help.handbid.com/network-setup-for-laptops-ipads/): This article provides information for connecting your equipment (laptops and iPads) to Wifi Networks. As well as some tips for logging in with your Auction Mana
- [Placing Bids, Max Bids or Buy It Now on iPad](https://help.handbid.com/placing-bids-on-ipad-bid-maxbid-buy-it-now/): This article provides steps for placing bids, setting Max Bids, and purchasing a Buy Now item from the iPad.
- [Preparing your Runners for Check-out](https://help.handbid.com/preparing-your-runners-for-checkout/): This article provides information about the types of volunteer roles for check-out, including a Check-out Checklist PDF download.
- [Testing Your Venue's Network Connectivity for Mobile Bidding](https://help.handbid.com/testing-your-venues-network-connectivity-for-mobile-bidding/): This article will provide information and tips for testing the WiFi at your venue. It's important to test WiFi to ensure a smooth mobile bidding experience.
- [The Handbid Emergency Hotline](https://help.handbid.com/the-handbid-emergency-hotline/): Emergency support is provided for your event. Learn how to access the Emergency Hotline for peace of mind!
- [The iPad Manager Dashboard](https://help.handbid.com/the-ipad-manager-dashboard/): The iPad has some basic management capabilities built into it that allow you to view real-time auction statistics, check-in guests, enter live auction winners, 
- [Handbid iPad App Setup & Instructions](https://help.handbid.com/video-handbid-ipad-app-setup-instructions/): This article provides a video and instructions for setting up the Handbid iPad App.
- [Volunteer Support with Bidding](https://help.handbid.com/volunteer-support-with-bidding/): This article will provide useful tips on how to make sure you have the right volunteers for your event!
- [Volunteer Training: Selling Items using an iPad](https://help.handbid.com/volunteer-training-selling-for-sale-items-at-your-event-with-an-ipad/): It's important to prep your volunteers and event staff on how to process purchases at your event. Use our step-by-step guide to teach volunteers and event staff

## Livestream and App
- [How to Conduct a Live Auction - Virtually!](https://help.handbid.com/can-people-bid-remotely-in-a-live-auction/): This article will provide information about how to conduct a Live Auction virtually (remotely).
- [Handbid Event Chat](https://help.handbid.com/handbid-chat/): Overview of the Chat functionality in Handbid. Handbid Event Chat is integrated into your Handbid live stream and your Handbid web page and app for bidder suppo
- [Handbid TV: Real-Time Leaderboard and Thermometers](https://help.handbid.com/handbid-tv-real-time-leaderboard/): Learn how to utilize the real-time leaderboard and thermometers through Handbid TV.
- [How to Promote Your Event Site](https://help.handbid.com/how-to-promote-your-event/): Share your long URL, create a short URL, or use a QR code to direct your guests to your Handbid Event Site!
- [How to restrict a Live Stream](https://help.handbid.com/how-to-restrict-a-live-stream/): This article will show you how to restrict your Live Stream for private viewing.
- [Live Streaming on Handbid](https://help.handbid.com/live-streaming-on-handbid/): Handbid live stream allows you share a live stream (e.g. from YouTube) with your bidders through the web and App. This article will teach you how to setup the l
- [Share and Promote your Auction Using the App](https://help.handbid.com/sharing-and-promoting-your-auction-with-others-using-the-app/): This article provides steps and information for sharing and promoting your auction and individual auction items using the Handbid App via iPhone and Android.
- [Successful Mobile Auction Tips](https://help.handbid.com/successful-mobile-auction-tips/): This article provides tips for a successful auction!
- [Text-2-Give](https://help.handbid.com/text-2-give/): This article will show you how to set up Text-2-Give in your Handbid account. Handbid's SMS return number is 99192.

## Reports & data
- [About Auction Statistics](https://help.handbid.com/about-auction-statistics/): This article provides information on how to read your auction statistics and tips for setting a fundraising goal for your auction.
- [FAQ: After the Auction is Closed](https://help.handbid.com/faq-after-the-auction-is-closed/): This article overviews some of the frequently asked questions regarding what you can do after the auction is closed. Including, adding purchases and invoices.
- [How to View Auctions: Current and Past (Reconciled Auctions)](https://help.handbid.com/how-to-view-auctions-current-ones-and-those-from-years-past-reconciled-auctions/): This article will go over how to view your current and reconciled auctions.
- [Reporting in Handbid](https://help.handbid.com/overview-of-handbids-reporting-system/): Handbid has a robust reporting system to ensure you can download and present your data efficiently. The purpose of this article is to walk you through REPORTING

## Integrations
- [Connect Your Organization's CRM to Handbid](https://help.handbid.com/connect-your-crm/): This article will show you how to connect Bloomerang, Salesforce NPSP and Kindful CRMs to your Handbid account.
- [How to Add Your Facebook Pixel ID](https://help.handbid.com/how-to-add-your-facebook-pixel-id/): Adding your Facebook Pixel ID will allow you to track analytics on site visitors and their activity and target them with Facebook ads. Here is more information 
- [Integrate Handbid Data into your Live Stream Software (OBS example)](https://help.handbid.com/integrate-handbid-data-into-your-live-stream-software/): By Using streaming software, like OBS, you can easily incorporate Handbid information that is updated in real time. Read this article to learn how it's done!
- [Managing Bloomerang in Handbid](https://help.handbid.com/bloomerang/): This article will show you how to manage Boomerang and sync contact and transaction data in Handbid
- [Pay with Donor Advised Funds (Chariot Integration)](https://help.handbid.com/pay-with-donor-advised-funds-chariot-integration/): Handbid now allows your bidders to pay with donor advised funds through a Chariot integration.

## Help Your Supporters
- [Handbid Bidder Instructions (Handouts)](https://help.handbid.com/handbid-bidder-instructions-handouts/): This article provides PDF downloads for Bidder Instruction Handouts. These are helpful to print out and give to volunteers and guests, or display them at your e
- [How to Create a Handbid Account](https://help.handbid.com/how-to-create-a-handbid-account/): This article will assist guests and bidders with creating a Handbid account.
- [How to Register for an Event](https://help.handbid.com/how-to-register-as-a-bidder-and-why-its-important/): This video will show you how to register for an event in Handbid both from a desktop or from the Handbid App.
- [Handbid Alerts: Push Notifications vs. SMS](https://help.handbid.com/handbid-alerts-push-notifications-vs-sms/): This article will summarize the difference between Push notifications and SMS notifications.
- [How to Bid Without a Smartphone](https://help.handbid.com/how-to-bid-without-a-smartphone/): This article will help you to provide bidding instructions for you to provide to bidders without a smartphone.
- [Video: Using iPad as Individual Bidder](https://help.handbid.com/video-using-ipad-as-individual-bidder/): This video shows you how to use an iPad as an individual bidder.
- [How to Donate an Item To an Auction](https://help.handbid.com/how-to-donate-an-item-to-an-auction/): Learn how to allow your bidders to donate & add items to your auction from their Handbid app
- [How do I login to my Handbid Account as a User?](https://help.handbid.com/logging-into-my-handbid-account/): This article will assist users with accessing or creating a Handbid account.
- [How to use the Handbid app](https://help.handbid.com/how-to-use-the-handbid-app/): To kickstart your bidding journey on Handbid, watch this quick video on how to use the Handbid app.
- [Bidder Payment Instructions](https://help.handbid.com/bidder-payment-instructions/): This article will provide steps for bidder's on how to pay their invoice.
- [How to Set a MaxBid](https://help.handbid.com/how-to-set-a-maxbid/): This article provides an instructional video on how to set a max bid on an auction item.
- [How to Make a Donation in Handbid](https://help.handbid.com/how-to-make-a-donation-in-handbid/): This article will show you simple instructions for your donors showing them how to make a donation.
- [How to Purchase Tickets and Manage Your Guest List (pay later option)](https://help.handbid.com/how-to-purchase-tickets-and/): Learn how to purchase tickets and pay later (with cash, check, donor advised funds etc...), manage your guests and find your tickets.
- [How to Purchase Tickets and Manage Your Guest List (credit card only)](https://help.handbid.com/bidder-instructions-to-purchase-tickets/): Learn how to purchase tickets with a credit card, manage your guests and find your tickets later.
- [How a Ticket Purchaser Can Manage Their Guests](https://help.handbid.com/how-to-manage-my-guests-as-a-ticket-purchaser/): This article will cover how a purchaser can manage guests after a ticket was purchased.
- [How to Find and Print My Tickets?](https://help.handbid.com/how-do-i-find-and-print-my-tickets/): If you purchased tickets and want to confirm the number purchased and also print them or email them to others, you can find your tickets either in the Handbid A
- [Download the Auction App Email Template](https://help.handbid.com/download-the-auction-app-sample-email-text/): This article provides sample email language to invite to your donors to your Handbid event via the Mobile App or the Event web page. Encourage your donors to se
- [Contact Handbid Support](https://help.handbid.com/contact-handbid-support/): The Handbid Service Desk is here to assist you in 6 ways: