# Handbid Help Center

> Guides, answers, and best practices for running successful auctions on Handbid.

Full text of every article: https://help.handbid.com/llms-full.txt

## Getting started
- [Accessing and Navigating the Auction Dashboard](https://help.handbid.com/accessing-and-navigating-the-auction-dashboard/): To access the AUCTION DASHBOARD for a specific auction: 1. Go to your Handbid Auction Manager account. (manager.hand.bid) 2. From your Handbid Main Dashboard, c
- [Add Additional Auction Managers to Your Account](https://help.handbid.com/add-additional-auction-managers-to-your-account/): If you want to limit accessibility, consider our Teams feature. You can select a pre-defined role AND add/remove permissions. Each predefined Team role has diff
- [Auction Checklist](https://help.handbid.com/auction-manager-checklist/): Click on the link below to download the manager check list file.
- [Edit your Organizational Settings](https://help.handbid.com/edit-your-organizational-settings/): Edit your Organization settings using the instructions listed in this article. Your Organization settings are global settings and will be applied to all of your
- [FAQ: Logging Into Handbid](https://help.handbid.com/faq-logging-into-handbid/): Frequently Asked Login Questions
- [Handbid Glossary](https://help.handbid.com/handbid-glossary/): The Handbid glossary is chalk full of Handbid terminology and definitions of our platform features. Use this as a comprehensive tool to help you learn and under
- [Handbid How-To Videos](https://help.handbid.com/handbid-how-to-videos/): This article serves as a comprehensive guide to all the Handbid How-To Videos, providing quick access to tutorials on performing the most common tasks in Handbi
- [Handbid Setup Tutorial Video Guide](https://help.handbid.com/handbid-setup-tutorial-video-guide/): Set up your Handbid event step by step with four tutorial videos: basic auction settings, theming and branding, ticketing and sponsorships, and adding items.
- [How do I login to my Handbid Account as a User?](https://help.handbid.com/logging-into-my-handbid-account/): This article will assist users with accessing or creating a Handbid account.
- [How to Create a Campaign & Update Settings](https://help.handbid.com/how-to-create-a-new-event-and-update-settings/): Learn how to create a new campaign, copy a previous event and update event settings.
- [How to Create a Handbid Account](https://help.handbid.com/how-to-create-a-handbid-account/): This article will assist guests and bidders with creating a Handbid account.
- [Login to Your Organization Account on Handbid](https://help.handbid.com/login-to-your-organization-account-on-handbid/): This article will walk you through how to login as an Organization or Auction Manager to Handbid.
- [Organization Main Dashboard Overview](https://help.handbid.com/the-handbid-manager-main-dashboard/): Learn the Handbid tools available in your Organization's Main Dashboard.
- [Planning Your Auction Event](https://help.handbid.com/planning-your-auction-event/): This article will provide you with some tips and tricks for planning your event auction!
- [Quick Tips & Planning Guide for Auction Managers](https://help.handbid.com/quick-tips-for-auction-managers/): This article provides a couple quick tips to consider when planning your event and putting together final details and what to anticipate. This article also incl
- [Two Factor Authentication (2FA)](https://help.handbid.com/two-factor-authentication-tfa/): This article will explain what 2FA is and how Handbid has implemented it.

## Auctions & items
- [Add Silent and Live Auction Items](https://help.handbid.com/instructions-video-adding-silent-and-live-auction-items/): ADDING AUCTION ITEMS (Silent or Live) Video: Add Live Auction Item When you are done editing this tab, click on the "DESCRIPTION TAB" to go to the nex
- [Add/Remove Image from Existing Item](https://help.handbid.com/add-remove-image-from-existing-item/): Need to add an image to an item, or do you need to remove an image? Follow the steps in this article to learn how!
- [Adding an Item After the Auction is Open](https://help.handbid.com/adding-an-item-after-the-auction-is-open/): This article will provide you with information about adding an item to your catalog after the auction is open.
- [Assigning Item Codes](https://help.handbid.com/assigning-item-codes/): Item Codes can be any combination of letters and numbers and there are a variety of ways to assign codes.
- [Bulk Upload Images via Zip File](https://help.handbid.com/image-import-feature/): Auction managers can now bulk upload images to existing auction item using a zip file.
- [Buy it Now Price](https://help.handbid.com/how-to-set-a-buy-now-price-and-best-practices/): This article will teach you how to set a Buy Now price to an item and explain best practices around setting a Buy Now price.
- [Considerations When Setting a Fair Market Value](https://help.handbid.com/considerations-when-setting-a-fair-market-value/): The fair market value of an item is a required field for items entered into the Handbid system. We require it because declaring a Fair Market Value is necessary
- [Copy Items from a Previous Auction](https://help.handbid.com/copy-items-from-a-previous-auction/): This article will teach you how to copy/import items from a previous auction, into a new auction.
- [Edit, Duplicate or Delete an Item](https://help.handbid.com/edit-duplicate-or-delete-an-item/): Learn how to edit, duplicate or delete an item from your item catalog.
- [Handbid Item Pro Tips](https://help.handbid.com/handbid-item-pro-tips/): Here are a couple helpful tips on how to manage different item types, items statuses, and how to troubleshoot items not showing up on the app and the event webs
- [How to Add and Remove A For Sale Item](https://help.handbid.com/instructions-video-add-for-sale-item/): This article includes instructions to teach you how to add a For Sale item on your Handbid site.
- [How to add or edit items on iPhone](https://help.handbid.com/how-to-add-or-edit-items-on-iphone/): This will show you how to add or edit items on the iPhone as an auction manager
- [How to Change an Item Type: Silent to Live](https://help.handbid.com/moving-an-auction-item-from-the-silent-auction-to-the-live-auction/): This article provides information for how to change an item from a Silent Auction item to a Live Auction item.
- [How to Change Your Auction Status](https://help.handbid.com/how-to-change-your-auction-status/): Learn how to change your auction status. Including instructions for how to open and close an auction.
- [How to Close an Auction, an Item or a Category](https://help.handbid.com/closing-your-auction/): This article explains how to close your auction using a timer, entirely, close an item early, or close a specific category.
- [How to Create an Auction & Update Auction Settings](https://help.handbid.com/how-to-create-an-auction-update-auction-settings/): Learn how to create a test auction, a new auction, copy a previous auction and update auction settings.
- [How to Donate an Item To an Auction](https://help.handbid.com/how-to-donate-an-item-to-an-auction/): Learn how to allow your bidders to donate & add items to your auction from their Handbid app
- [How to Duplicate an Event](https://help.handbid.com/how-to-duplicate-a-previous-auction/): This article will show you how to duplicate an auction or event
- [How to Feature an Item](https://help.handbid.com/how-to-feature-an-item/): If you have specific items you want to highlight, Handbid offers a 'Featured Item' option to boost visibility of specific items on your auction homepage.
- [How to Filter, Export and Bulk Edit Items](https://help.handbid.com/item-list-filters-in-the-auction-manager/): This article provides information on the different ways to filter, export and bulk edit items in the Auction Manager Dashboard.
- [How to Hide an Item](https://help.handbid.com/how-to-hide-an-item/): This article will teach you how to hide items from your site.
- [How to hide purchases from the bidder dashboard](https://help.handbid.com/how-to-hide-purchases-from-the-bidder-dashboard/): Only show purchases for items/donations placed on the day of an event
- [How to Set a MaxBid](https://help.handbid.com/how-to-set-a-maxbid/): This article provides an instructional video on how to set a max bid on an auction item.
- [How to Show a Video on an Item](https://help.handbid.com/how-to-show-a-video-on-an-item-in-handbid/): In addition to photos, you can display videos on an item in Handbid as well.
- [How to Show the Fair Market Value on an Item](https://help.handbid.com/how-to-show-the-fair-market-value-on-an-item/): This article will provide you with the steps for displaying the fair market value (FMV) on an item in your auction.
- [How to Sort Auction Items by Name or Code](https://help.handbid.com/sort-order-for-auction-items/): This article will teach you the various ways you can sort your auction items. Hint: it's quite simple!
- [How to use Extended Bidding in Your Auction](https://help.handbid.com/how-to-use-extended-bidding/): The extended bidding feature is designed to prevent bid "sniping". This article will explain how extended bidding works and how to set it up.
- [How to Use the Bulk Edit Tool](https://help.handbid.com/how-to-use-the-bulk-edit-tool/): This article overviews how to make bulk changes to items, invitees and guests.
- [Identifying Item Types](https://help.handbid.com/identifying-item-types/): In Handbid, there are several different types of items: Auction Item, Ticket, For Sale, Appeal. This article breaks down the item types, their meaning and funct
- [Importing Items into Handbid](https://help.handbid.com/importing-items-into-handbid/): Learn how to upload items directly into your auction by uploading items individually and by using the Handbid's Import Items feature.
- [Item Categories](https://help.handbid.com/organizing-item-categories/): This article will walk you through steps for managing and organizing your item categories. Including how to add and delete a category.
- [Marking an Item "Priceless"](https://help.handbid.com/marking-an-item-priceless/): Items in Handbid can be marked "Priceless". The Fair Market Value (FMV) will still be required however, instead of displaying the FMV as $0 or not dis
- [Previewing Your Auction](https://help.handbid.com/previewing-your-auction/): This article will show you how to preview your auction before you open the auction.
- [Reserve Bidding](https://help.handbid.com/reserve-bidding-in-handbid/): This article will walk you through the reserve bidding feature in Handbid
- [Resizing & Optimizing Item Photos](https://help.handbid.com/instructions-video-resizing-optimizing-item-photos/): Images can get tricky, especially if you are not familiar with image dimensions and aspect ratios. This article provides an informational video and instructions
- [Resizing Auction Item Images](https://help.handbid.com/video-resizing-auction-images/): This article provides an informational video on how to resize images for your auction items.
- [Selling Unsold Items via Fire Sale or Second Chance Auction](https://help.handbid.com/selling-unsold-items-online-or-second-chance-auction/): This article provides information about hosting a Second Chance or Fire Sale auction with unsold items from your recent auction.
- [Show Purchase History on For Sale Items](https://help.handbid.com/show-purchase-history-on-for-sale-items/): Learn to enable and view purchase history on For Sale items.
- [Tracking Item Solicitors Information](https://help.handbid.com/tracking-item-solicitors-information/): You can attach a solicitor from your organization's contact list to an auction item if you want to be able to track solicitors. This can be useful for reporting

## Tickets, guests & registration
- [Assigning Guest Placement for your Event](https://help.handbid.com/assigning-guest-placement-for-your-event/): Handbid allows you to assign placements to guests whether it be tables, golf holes, cart assignments, bowling lanes, teams, etc. for your event.
- [Bidder Name Displayed Instead of Paddle Number](https://help.handbid.com/bidder-name-displayed-instead-of-paddle-number/): This article will address a Frequently Asked Question: "My Bidder's name is showing up in place of their paddle number. HELP!"
- [Bidder Self Registration](https://help.handbid.com/bidder-self-registration/): This article will outline best practices for incorporating a Bidder self-registration into your event.
- [Create a Custom Status on a Ticket - VIP, General, etc.](https://help.handbid.com/creating-custom-status-on-a-ticket/): Handbid allows you to change ticket statuses. There are two default ticket statuses but you can add as many as you like to your event. These statuses can be use
- [Create an Admission Ticket](https://help.handbid.com/create-admission-ticket/): This article will show how to create admission tickets to your event.
- [Create an Admission Ticket That Admits Multiple Guests](https://help.handbid.com/how-to-create-a-ticket-that-admits-multiple-guests/): This article will show how to create a ticket that admits multiple guests to your event.
- [Desktop Guest List Check-In](https://help.handbid.com/check-in-guests-and-register-bidders-from-the-guest-list/): This article will provide informational steps on how to check-in guests and register bidders from a desktop.
- [Enable Ticket Sales](https://help.handbid.com/enabling-handbid-ticketing-registration/): Learn how to enable ticket sales before setting up your tickets.
- [Event Homepage Sponsors](https://help.handbid.com/adding-sponsors-to-your-events-webpage/): There are many options in Handbid for Event Sponsors. This article will walk through how to add Event Homepage Sponsor images and URL's.
- [Event Sponsorship Opportunities in Handbid](https://help.handbid.com/event-sponsorship-opportunities-in-handbid/): Use Handbid to highlight event sponsors!
- [Event Title Sponsor](https://help.handbid.com/adding-a-title-event-sponsor-to-the/): This article will walk through how to add an Event Title Sponsor that will appear on the main page of your Event Site on the desktop.
- [FAQ: Check-in](https://help.handbid.com/faq-for-the-check-in-process/): This article will provide an overview of our most Frequently Asked Questions regarding Check-in.
- [FAQ: Event Sponsors vs. Guest Sponsors vs. Sponsorships](https://help.handbid.com/faq-sponsors/): This article will answer some of the commonly asked questions about Event Sponsors, Guest Sponsors and Sponsorships.
- [FAQ: Guest List](https://help.handbid.com/guest-list-frequently-asked-questions/): This article overviews frequently asked questions regarding the Guest List.
- [Guest List Overview](https://help.handbid.com/guest-list-overview/): This article provides an informational video and information on how to use the Guest List function in Handbid. The guest list is a great way to track who is com
- [Guest Sponsors and their Guest List](https://help.handbid.com/how-to-add-event-sponsors-guest-information/): This article explains what a Guest Sponsor is in Handbid and how to edit their guests' information on the Guest List.
- [How a Ticket Purchaser Can Manage Their Guests](https://help.handbid.com/how-to-manage-my-guests-as-a-ticket-purchaser/): This article will cover how a purchaser can manage guests after a ticket was purchased.
- [How Tickets Populate the Guest List](https://help.handbid.com/how-tickets-create-guest-list-slots/): When a ticket is purchased, guest slots are created on the Guest List.
- [How to "Un-Checkin" a Guest](https://help.handbid.com/un-check-in-a-guest/): This article provides simple steps for how to uncheck-in a guest.
- [How to Bulk Edit Guests](https://help.handbid.com/how-to-bulk-edit-guests/): Bulk editing guests will allow you to assign a table, set status, and set a sponsor for multiple guests at once. You will first need to create a view that conta
- [How to Check-out a Guest](https://help.handbid.com/how-to-check-out-a-guest/): This article provides an informational video on how to handle check-out at your event.
- [How to Create a Sponsorship Ticket](https://help.handbid.com/how-to-set-up-paylater-tickets-for-your-sponsors/): This article will explain Sponsorships and how to set up Sponsorship tickets as well as how to help you supporters purchase Sponsorship tickets.
- [How to Delete a Guest](https://help.handbid.com/how-to-delete-a-guest/): This article provides an informational video for how to delete a guest from an auction/event.
- [How to Find and Print My Tickets?](https://help.handbid.com/how-do-i-find-and-print-my-tickets/): If you purchased tickets and want to confirm the number purchased and also print them or email them to others, you can find your tickets either in the Handbid A
- [How to Hide the Register Button](https://help.handbid.com/how-to-hide-the-register-button/): If you're requiring a ticket purchase in order for guests/bidders to register, Handbid allows you to hide the Register button. This helps to avoid registration 
- [How to Import a Guest List](https://help.handbid.com/how-to-import-a-guest-list/): This article will show you how to import a guest list from a spreadsheet.
- [How to Link and Unlink a Guest Account](https://help.handbid.com/how-to-link-and-unlink-a-guest-account/): This article provides an informational video and instructions on how to unlink a guest from one bidder account and assign to another
- [How to Link Bidder Accounts on the Guest List](https://help.handbid.com/how-to-link-bidder-accounts-on-the-guest-list/): This article provides an informational video and information on how to link bidder accounts on your guest list.
- [How to Purchase a Ticket on Behalf of a Bidder](https://help.handbid.com/how-to-purchase-a-ticket-on-behalf-of-a-bidder/): This article provides steps on how to purchase a ticket on behalf of a bidder.
- [How to Purchase Tickets and Manage Your Guest List (credit card only)](https://help.handbid.com/bidder-instructions-to-purchase-tickets/): Learn how to purchase tickets with a credit card, manage your guests and find your tickets later.
- [How to Purchase Tickets and Manage Your Guest List (pay later option)](https://help.handbid.com/how-to-purchase-tickets-and/): Learn how to purchase tickets and pay later (with cash, check, donor advised funds etc...), manage your guests and find your tickets.
- [How to Register for an Event](https://help.handbid.com/how-to-register-as-a-bidder-and-why-its-important/): This video will show you how to register for an event in Handbid both from a desktop or from the Handbid App.
- [How to Require a Bidder to Check-In to Bid](https://help.handbid.com/how-to-require-a-bidder-to-check-in-to-bid/): This article will provide you with steps and information about how to restrict bidding only to bidders who you've check-in.
- [Invite List](https://help.handbid.com/invite-list-overview/): The Invite List allows you to invite people to your event directly through Handbid Manager. Whether you are inviting bidders from a previous auction, or importi
- [Invitee vs Guest vs Bidder](https://help.handbid.com/invitee-vs-guest-vs-bidder/): To help you manage your people in Handbid, learn how they live in the Handbid management system through these three different lists.
- [Live Stream Event Sponsor](https://help.handbid.com/live-stream-sponsor/): This article will detail how to add a Live Stream Event Sponsor. This image will show up under the live stream on the app and the website when no items are bein
- [Mobile Splash Event Sponsor](https://help.handbid.com/mobile-app-sponsor-page-adding-sponsor-image/): This article provides steps for adding an Event Sponsor to the Handbid Mobile App Splash page.
- [Paddle Numbers](https://help.handbid.com/paddle-numbers/): Everything you need to know about Paddle Numbers for your event.
- [Plan Out Your Registration & Check-in Area](https://help.handbid.com/third-plan-out-your-registration-check-in-area/): This article will provide helpful tips for planning your registration and check-in area. These steps come from our first-hand experience and will help you to le
- [Sample Auction Check-in Script](https://help.handbid.com/sample-auction-check-in-script/): This article provides a helpful script to use as a template for teaching your volunteers how to greet and gather information from your guests from a guest list 
- [The Handbid Ticketing System](https://help.handbid.com/the-handbid-ticketing-system/): Selling tickets through Handbid allows you to simplify your guest registration and check-in process.
- [Tips for a Smooth Check-in and Registration Process](https://help.handbid.com/tips-for-a-smooth-check-in-and-registration-process/): This article provides tips for conducting a smooth check-in/registration process.
- [Transferring a Ticket to Another Person](https://help.handbid.com/transferring-a-ticket-to-another-person/): This article will provide information and steps for how to transfer a ticket from one guest to another.
- [Understanding the Difference Between Contacts, Guests and Bidders](https://help.handbid.com/understanding-the-difference-between-contacts-guests-and-bidders/): This article will break down the difference between contact types: Contacts, Guests and Bidders.
- [Video & Instructions: How to Add a Guest](https://help.handbid.com/how-to-add-a-guest/): To add a guest to your guest list, select "add guest". When you click the "Add Guest" icon, a blank guest form will open. From here, you can
- [Video & Instructions: How to Move Guests to the Invite List](https://help.handbid.com/how-to-move-guests-to-the-invite-list/): Using the guest list you can easily move guests into the invite list

## Bidders & bidding
- [Handbid Bidder Instructions (Handouts)](https://help.handbid.com/handbid-bidder-instructions-handouts/): This article provides PDF downloads for Bidder Instruction Handouts. These are helpful to print out and give to volunteers and guests, or display them at your e
- [How to Bid Without a Smartphone](https://help.handbid.com/how-to-bid-without-a-smartphone/): This article will help you to provide bidding instructions for you to provide to bidders without a smartphone.
- [How to Conduct a Live Auction - Virtually!](https://help.handbid.com/can-people-bid-remotely-in-a-live-auction/): This article will provide information about how to conduct a Live Auction virtually (remotely).
- [How to Create or Add Bidder](https://help.handbid.com/how-to-create-or-add-bidder/): This article provides instructions for creating and adding a bidder.
- [How to Edit Bidder Information](https://help.handbid.com/how-to-edit-bidder-information/): To edit bidder information, go to People > Bidders on the left navigation of the auction dashboard. A list of all bidders will appear. From the icons at the 
- [How to Find and Add an Existing Bidder to My Auction](https://help.handbid.com/how-to-find-an-existing-bidder-and-add-them-to-my-auction/): If a guest has previously bid in a Handbid auction before, you can add them to your auction to encourage them to bid again!
- [How to Lock Remote Bidding](https://help.handbid.com/how-to-lock-remote-bidding/): This article will show you how to disable mobile bidding for your auction items.
- [How to Place a Bid for a Guest on the Desktop](https://help.handbid.com/how-to-place-a-bid-in-the-auction-manager/): This article provides step-by-step instructions for placing a bid for a guest through the Auction Manager.
- [How to Remove Bids from an Item](https://help.handbid.com/how-remove-bids-from-an-item/): Sometimes a guest places a bid by accident, this article will teach you how to remove a bid from an item!
- [How to Send a Bidder Login Link](https://help.handbid.com/how-to-send-a-bidder-login-link/): The bidder will receive a text message with a login link when they create a Handbid account or when they become a bidder at check-in. On occasion, a bidder may 
- [How to Send a Broadcast Message to Your Bidders](https://help.handbid.com/how-to-send-a-broadcast-message-and-suggested-messages/): Learn how to send broadcast messages and communicate with your guests throughout your event!
- [How to Send a Message to an Individual Bidder](https://help.handbid.com/how-to-send-a-message-to-an-individual-bidder/): Handbid allows you to send a message or notification to an individual bidder (this will go out to one specific bidder as opposed to your entire bidder list). To
- [Organizational Contacts](https://help.handbid.com/managing-contacts-in-handbid/): This article will overview how to manage guests/contacts from previous events through Handbid!
- [Removing a Bidder From Auction](https://help.handbid.com/removing-a-bidder-from-auction/): This article will provide steps for removing a guest/bidder from your auction.
- [Viewing Bid History](https://help.handbid.com/viewing-bid-history/): This article will provide you with steps for how to view bidding history on an item.

## Fundraising
- [Allow Bidders to Pledge Donations](https://help.handbid.com/allow-bidders-to-pledge-donations/): Pledge donations allow bidders to make a donation without charging their credit card on file. If you do not have this setting enabled, your bidders will be requ
- [Assigning a Fundraiser to a Team](https://help.handbid.com/assigning-a-fundraiser-to-a-team/): This article will provide steps for the two ways to assign a fundraising page to a Team.
- [Conducting a Dessert Dash Using Handbid](https://help.handbid.com/conducting-a-dessert-dash-using-handbid/): A popular game that some charities run at galas is a Dessert Dash. Basically, in a dessert dash, each person at a table (individual or couple) bids an amount fo
- [Create a Peer-to-Peer Event](https://help.handbid.com/start-here-creating-a-peer-to-peer-fundraiser-on-handbid/): This article provides step-by-step instructions for creating a peer-to-peer event on Handbid.
- [Create an Appeal Item (Direct Donation)](https://help.handbid.com/add-an-appeal-item-direct-donation/): How to create an appeal item in Handbid. Appeal items represent your direct donation amounts in your auction/event.
- [Creating and Managing Fundraiser Teams](https://help.handbid.com/creating-and-managing-fundraiser-teams/): This article provides information on how to create teams on your Handbid Fundraisers.
- [Donations List](https://help.handbid.com/donation-list/): View a list of all donations for your event, edit and print a report
- [Fund a Need/Appeal/Paddle Raise](https://help.handbid.com/fund-a-need-appeal-paddle-raise/): Learn how to conduct a Fund a Need/Appeal/Paddle Raise through the traditional method of raising a paddle or online via the app or browser.
- [Handbid Puzzles for Fundraising](https://help.handbid.com/handbid-puzzles/): The Handbid Puzzle is a fun, creative and visual way to solicit funds from your donors for a specific cause!
- [How a Fundraiser can Share their Fundraising Page](https://help.handbid.com/how-to-share-your-fundraising-page/): This article will overview two quick ways to share your fundraising page.
- [How to Add an Offline Donation](https://help.handbid.com/how-to-enter-an-offline-donation-to-your-auction/): Donations collected outside of Handbid can be reflected in reporting and financial results. This article explains how to add “Offline Donations”.
- [How to Add an Offline Donation to a Peer-to-Peer](https://help.handbid.com/adding-in-offline-donations/): This article provides information for adding an offline donation for a Fundraiser.
- [How to Create a New Individual Fundraiser, Fundraiser Page & Update Settings](https://help.handbid.com/how-to-create-new-fundraiser-fundraising-page-update-settings/): Learn how to create a new Fundraiser and Fundraiser Page and update settings.
- [How to Make a Donation in Handbid](https://help.handbid.com/how-to-make-a-donation-in-handbid/): This article will show you simple instructions for your donors showing them how to make a donation.
- [How to Move Donations in a Peer-to-Peer](https://help.handbid.com/how-to-move-donations-in-a-peer-to-peer/): This article will show you how to move an existing donation in your peer-to-peer to a page, make it general, or make it anonymous.
- [How to Purchase a Puzzle Piece](https://help.handbid.com/how-to-purchase-a-puzzle-piece-on-the-auction-manager/): This article will provide steps for Auction Managers on how to purchase a Puzzle Piece through the Auction Dashboard (back-end) for a guest.
- [Peer-to-Peer Templates](https://help.handbid.com/creating-your-fundraiser-templates/): This article will show you how to create and update your Peer-to-Peer Template Messages. Including example messages.
- [Polls](https://help.handbid.com/polls/): Engage with your guests through polls!
- [Raffles on Handbid](https://help.handbid.com/running-raffles-in-a-handbid-event-disallowed/): Raffles are a popular yet largely misunderstood fundraising option that Charities employ (often illegally). Check out this Elevate Your Event Podcast: "Raf
- [Recurring Donations](https://help.handbid.com/how-to-make-recurring-donations/): This article will demonstrate how an end user can make a recurring donation and how to enter and manage recurring donations in Manager.
- [Team Roles: Advanced](https://help.handbid.com/team-roles-advanced/): Let's dive into the various roles you can assign your team members who are assisting you.
- [Team Roles: The Basics & Predefined Roles](https://help.handbid.com/predefined-team-roles-and-team-roles-basics/): Add team members and assign Handbid permissions to staff members and/or volunteers helping with your event.

## Payments & checkout
- [Adding a Credit Card to Bidder Account](https://help.handbid.com/adding-a-credit-card-to-bidder-account/): This article will overview the various ways to add a credit card to a bidder's account.
- [Best Practices for Planning Your Check-out Process](https://help.handbid.com/planning-your-checkout-process/): This article provides best practices for a successful check-out process.
- [Bidder Payment Instructions](https://help.handbid.com/bidder-payment-instructions/): This article will provide steps for bidder's on how to pay their invoice.
- [Connect Your Handbid Account to Stripe](https://help.handbid.com/connect-your-handbid-account-to-stripe/): Stripe is our integrated payment processor and is required in order to accept payments through your Handbid site.
- [Enabling Credit Card Processing Through Handbid](https://help.handbid.com/enabling-credit-card-processing-through-handbid/): This article provides information for how to make sure your site is set up to enable credit card processing, as well as a breakdown of the Financial settings op
- [Handbid Credit Card Security](https://help.handbid.com/handbid-credit-card-security/): This article will overview the credit card security measures in Handbid.
- [How to Test Your Credit Card Processor](https://help.handbid.com/how-to-test-your-stripe-connect-portal/): Test your Stripe Connect portal
- [Invoices and Receipts](https://help.handbid.com/how-to-close-an-auction-and-pay-invoices/): This article will walk through Invoices/Receipts from the left side menu in Handbid Manager.
- [Moving an Item (won or sold) to a different invoice](https://help.handbid.com/transferring/): This article will go over how to re-assign an item to a different invoice.
- [Organizing a Successful Check-out](https://help.handbid.com/organizing-a-successful-checkout/): This article will provide tips & strategies for organizing a successful check-out process
- [Passing on Fees to the Bidder, Donor or Purchaser](https://help.handbid.com/passing-on-fees-to-purchasers/): Handbid allows you to prompt a bidder to cover the credit card fees when they are completing their payment for their auction items, donations, or other purchase
- [Payments Have Been Disabled Error](https://help.handbid.com/the-app-says-payments-have-been-disabled-what-does-that-mean/): This article will show you how to enable credit card processing through Handbid. If this feature is disabled, your bidders will not be able to pay through the a
- [Pros and Cons of Requiring a Credit Card](https://help.handbid.com/what-are-the-pros-and-cons-of-requiring-a-credit-card/): This article will help you decide whether requiring a credit card to bid and purchase items at your auction event is a good fit or not.
- [Settlement, Reconciliation and Receiving Funds](https://help.handbid.com/the-handbid-payment-system-and-receiving-funds/): This article will provide an overview about the Handbid Payment system, settlement process and the options for you, the organization, to receive funds.
- [Stripe Terminals / Tap to Pay Support](https://help.handbid.com/stripe-terminals/): Handbid is excited to announce support for Stripe Terminals and Tap to Pay, enabling secure and seamless credit card capture for in person events. Discover how 
- [What is an Auction Premium?](https://help.handbid.com/what-is-an-auction-premium/): This will cover what an auction premium is and how to set it as an auction manager.
- [Set Up an Organization Tax Table](https://help.handbid.com/set-up-an-organization-tax-table/): How to create an organization tax table with per-state and per-country sales-tax rates that Handbid can apply automatically at checkout.
- [Apply a Tax Table to an Auction](https://help.handbid.com/apply-a-tax-table-to-an-auction/): How to turn on an organization tax table for a specific auction from the Financial tab, including the auction-location requirement.
- [Why Bidders Are Asked for an Address at Checkout](https://help.handbid.com/why-bidders-are-asked-for-an-address-at-checkout/): On tax-table auctions, winning bidders must provide a billing address so the correct sales-tax rate can be applied. Here's what's required and why.
- [Tax Overrides and Where Tax Appears in Reports](https://help.handbid.com/tax-overrides-and-tax-reporting/): How to read the tax line on invoices, correct the tax on a single invoice with the Edit Payment Tax action, and where tax totals appear in reporting.

## Event day & iPad app
- [Creating a Successful Event Run of Show](https://help.handbid.com/creating-a-successful-event-run-of-show/): This article will provide you with specific questions to consider when putting together a run of show/timeline for your event. Hint: the more details the better
- [Creating an Effective Silent Auction Display Area](https://help.handbid.com/creating-an-effective-silent-auction-display-area/): This article provides tips and information for planning an effective and successful silent auction area, including a PDF download of our Auction Display e-Book.
- [Creating Display Sheets / Display Cards / Display Table Cards](https://help.handbid.com/creating-display-sheets-display-cards-displays-table-cards/): Display sheets are used to print a physical page to display a QR code, and description of your items, details, or other info where users don't have to be on the
- [Enable iPhone Check-In](https://help.handbid.com/enable-iphone-check-in/): Enhance your guest experience by allowing your check-in staff to use their iPhones to check in your guests. Less equipment, more efficiency!
- [Entering Paddle Raise donations on iPad](https://help.handbid.com/entering-your-paddle-raise-from-ipads/): This article will briefly explain how to quickly enter your paddle raise donations using the Handbid for iPad app.
- [Handbid iPad App Setup & Instructions](https://help.handbid.com/video-handbid-ipad-app-setup-instructions/): This article provides a video and instructions for setting up the Handbid iPad App.
- [How to Enter Live Auction Winners](https://help.handbid.com/instruction-video-enter-live-auction-winners/): This article will provide steps and a video for how to enter Live Auction winners in Handbid.
- [iPad Guest List Check-in](https://help.handbid.com/check-in-and-register-guests-bidders-from-the-ipad-app/): This article provides an informational video and instructions to teach you and your volunteers how to check-in and register guests/bidders using the Handbid iPa
- [iPhone Check-In From a Guest List](https://help.handbid.com/iphone-checkin/): Use the iPhone to check-in your guests!
- [Network Setup for Laptops and iPads](https://help.handbid.com/network-setup-for-laptops-ipads/): This article provides information for connecting your equipment (laptops and iPads) to Wifi Networks. As well as some tips for logging in with your Auction Mana
- [Placing Bids, Max Bids or Buy It Now on iPad](https://help.handbid.com/placing-bids-on-ipad-bid-maxbid-buy-it-now/): This article provides steps for placing bids, setting Max Bids, and purchasing a Buy Now item from the iPad.
- [Placing Floor Bids Using the Handbid iPad App](https://help.handbid.com/floorbidding-on-ipads/): This article will cover what a floor bid is and how you can use the Handbid for iPad app to place floor bids
- [Preparing your Runners for Check-out](https://help.handbid.com/preparing-your-runners-for-checkout/): This article provides information about the types of volunteer roles for check-out, including a Check-out Checklist PDF download.
- [Testing Your Venue's Network Connectivity for Mobile Bidding](https://help.handbid.com/testing-your-venues-network-connectivity-for-mobile-bidding/): This article will provide information and tips for testing the WiFi at your venue. It's important to test WiFi to ensure a smooth mobile bidding experience.
- [The iPad Manager Dashboard](https://help.handbid.com/the-ipad-manager-dashboard/): The iPad has some basic management capabilities built into it that allow you to view real-time auction statistics, check-in guests, enter live auction winners, 
- [Video: Using iPad as Individual Bidder](https://help.handbid.com/video-using-ipad-as-individual-bidder/): This video shows you how to use an iPad as an individual bidder.
- [Volunteer Support with Bidding](https://help.handbid.com/volunteer-support-with-bidding/): This article will provide useful tips on how to make sure you have the right volunteers for your event!
- [Volunteer Training for iPad App](https://help.handbid.com/ipad-bidding-helpers-volunteer-training-video-for-ipad-app/): This article provides an informational video to share with your volunteers on how to use Handbid's iPad app and will outline the benefits of utilizing volunteer
- [Volunteer Training: Selling Items using an iPad](https://help.handbid.com/volunteer-training-selling-for-sale-items-at-your-event-with-an-ipad/): It's important to prep your volunteers and event staff on how to process purchases at your event. Use our step-by-step guide to teach volunteers and event staff

## Mobile app & live streaming
- [Handbid Alerts: Push Notifications vs. SMS](https://help.handbid.com/handbid-alerts-push-notifications-vs-sms/): This article will summarize the difference between Push notifications and SMS notifications.
- [Handbid Event Chat](https://help.handbid.com/handbid-chat/): Overview of the Chat functionality in Handbid. Handbid Event Chat is integrated into your Handbid live stream and your Handbid web page and app for bidder suppo
- [Handbid TV: Real-Time Leaderboard and Thermometers](https://help.handbid.com/handbid-tv-real-time-leaderboard/): Learn how to utilize the real-time leaderboard and thermometers through Handbid TV.
- [How to Promote Your Event Site](https://help.handbid.com/how-to-promote-your-event/): Share your long URL, create a short URL, or use a QR code to direct your guests to your Handbid Event Site!
- [How to restrict a Live Stream](https://help.handbid.com/how-to-restrict-a-live-stream/): This article will show you how to restrict your Live Stream for private viewing.
- [How to use the Handbid app](https://help.handbid.com/how-to-use-the-handbid-app/): To kickstart your bidding journey on Handbid, watch this quick video on how to use the Handbid app.
- [Live Streaming on Handbid](https://help.handbid.com/live-streaming-on-handbid/): Handbid live stream allows you share a live stream (e.g. from YouTube) with your bidders through the web and App. This article will teach you how to setup the l
- [Share and Promote your Auction Using the App](https://help.handbid.com/sharing-and-promoting-your-auction-with-others-using-the-app/): This article provides steps and information for sharing and promoting your auction and individual auction items using the Handbid App via iPhone and Android.
- [Successful Mobile Auction Tips](https://help.handbid.com/successful-mobile-auction-tips/): This article provides tips for a successful auction!
- [Text-2-Give](https://help.handbid.com/text-2-give/): This article will show you how to set up Text-2-Give in your Handbid account. Handbid's SMS return number is 99192.

## Reports & data
- [About Auction Statistics](https://help.handbid.com/about-auction-statistics/): This article provides information on how to read your auction statistics and tips for setting a fundraising goal for your auction.
- [FAQ: After the Auction is Closed](https://help.handbid.com/faq-after-the-auction-is-closed/): This article overviews some of the frequently asked questions regarding what you can do after the auction is closed. Including, adding purchases and invoices.
- [How to View Auctions: Current and Past (Reconciled Auctions)](https://help.handbid.com/how-to-view-auctions-current-ones-and-those-from-years-past-reconciled-auctions/): This article will go over how to view your current and reconciled auctions.
- [Reporting in Handbid](https://help.handbid.com/overview-of-handbids-reporting-system/): Handbid has a robust reporting system to ensure you can download and present your data efficiently. The purpose of this article is to walk you through REPORTING

## Integrations
- [Connect Your Organization's CRM to Handbid](https://help.handbid.com/connect-your-crm/): This article will show you how to connect Salesforce NPSP, Salsa Engage and Kindful CRMs to your Handbid account.
- [How to Add Your Facebook Pixel ID](https://help.handbid.com/how-to-add-your-facebook-pixel-id/): Adding your Facebook Pixel ID will allow you to track analytics on site visitors and their activity and target them with Facebook ads. Here is more information 
- [Integrate Handbid Data into your Live Stream Software (OBS example)](https://help.handbid.com/integrate-handbid-data-into-your-live-stream-software/): By Using streaming software, like OBS, you can easily incorporate Handbid information that is updated in real time. Read this article to learn how it's done!
- [Managing Bloomerang in Handbid](https://help.handbid.com/bloomerang/): This article will show you how to manage Boomerang and sync contact and transaction data in Handbid
- [Pay with Donor Advised Funds (Chariot Integration)](https://help.handbid.com/pay-with-donor-advised-funds-chariot-integration/): Handbid now allows your bidders to pay with donor advised funds through a Chariot integration.

## Reference & resources
- [Contact Handbid Support](https://help.handbid.com/contact-handbid-support/): The Handbid Service Desk is here to assist you in 6 ways:
- [Add or Edit Custom Terms for Your Event](https://help.handbid.com/create-custom-terms-for-your-event/): This article will show you where you can create or edit custom terms for your event.
- [Creating your Auction Logo and Auction Banner](https://help.handbid.com/creating-your-auction-logo-and-auction-banner/): This article will provide information for how to upload and view your images for your auction/fundraiser/event site.
- [Custom Fields](https://help.handbid.com/custom-fields/): Custom fields can be added to each Item and can be used to define attributes specific to that item. Such as shipping weight, dimensions, pick up location etc...
- [Learning about Custom Questions](https://help.handbid.com/custom-questions/): Where to add your Custom Question How to create your Custom Question How to view Custom Question answers on the Guest List Custom questions allows you to ask up
- [Customize Message Templates](https://help.handbid.com/customize-message-templates/): Learn how to create and update your automatic message templates.
- [Brand your Event Site with our Theme Editor](https://help.handbid.com/digital-seen/): The Theme Editor allows you to change color, graphics, fonts, and menus so your Event Site looks more like YOU!
- [Download the Auction App Email Template](https://help.handbid.com/download-the-auction-app-sample-email-text/): This article provides sample email language to invite to your donors to your Handbid event via the Mobile App or the Event web page. Encourage your donors to se
- [Handbid Accessibility Statement](https://help.handbid.com/handbid-accessibility-statement/): Handbid Accessibility Statement
- [Handbid Logos and Artwork](https://help.handbid.com/handbid-logos-and-artwork/): If you need a Handbid logo to use on your marketing/event materials, please feel free to use the images included in this article.
- [Handbid Release Notes](https://help.handbid.com/handbid-release-notes/): New features and bug fixes released to the Handbid platform
- [How to Edit Images with Google Slides](https://help.handbid.com/how-to-edit-images-with-google-slides/): In this article you will find an informational video on how to resize images using Google Slides.
- [PhotoShop Template For Auction Banner](https://help.handbid.com/photoshop-template-for-auction-banner/): This article includes a downloadable Auction Banner PDF template to share with your graphic designer.
- [Release Notes 2.6.7](https://help.handbid.com/release-notes-2-67/): Released on November 25, 2024
- [Release Notes: Colorado Springs Summit](https://help.handbid.com/release-notes-colorado-springs-summit/): 2/12/25
- [Release Notes: Leadville Lookout](https://help.handbid.com/release-notes-leadville-lookout/): Released on December 23, 2024
- [Resize Photos Using Canva](https://help.handbid.com/resize-photos-using-canva/): Canva is a great tool to resize images.
- [Resize Photos Using Powerpoint](https://help.handbid.com/resize-photos-using-powerpoint/): Don't have access to an image resizing program? No problem, we can teach you how to use PowerPoint to do that.
- [The Handbid Emergency Hotline](https://help.handbid.com/the-handbid-emergency-hotline/): Emergency support is provided for your event. Learn how to access the Emergency Hotline for peace of mind!