# How to re-list an item when a winner doesn't pay

This guide shows you how to use **Re-list Item** to clear an unpaid or abandoned item off a bidder's invoice and put it back up for bidding — in one step instead of manually deleting purchases and resetting the item.

Use it when a winning bidder doesn't show up, refuses to pay, or returns an item.

## What Re-list Item does

Re-listing an item does all of the following at once:

- Removes all purchases and bids on the item from the bidder's invoice.
- Resets the item so it can take new bids.
- Moves the item into another auction, or leaves it in the current one.
- Optionally adds a restocking fee to the original bidder's invoice.

## Prerequisites

- Manager access to the auction.
- If you plan to charge a restocking fee, a **For Sale** item must already exist in the auction to use as the fee.
- If you plan to move the item, a destination auction in **Setup**, **Preview**, **Pre-sale**, **Paused**, or **Open** status. Closed and reconciled auctions are not available as destinations.

## Steps

### 1. Open the Re-list Item action

You can start from either place:

- **From the invoice** — open the bidder's invoice and choose **Re-list item** from the menu.
- **From the item** — open the item modal and choose **Re-list item** from its menu.

### 2. Review what will happen

The **Re-list Item** modal opens and confirms the action: this removes all purchases and bids on the item and allows you to move it to a different auction for new bids.

### 3. Charge a restocking fee (optional)

Check **Charge Restocking Fee**, then pick a For Sale item from the dropdown. Handbid adds a purchase called **Item Restocking Fee** to the original bidder's invoice.

Leave the box unchecked if you're not charging the bidder anything.

### 4. Choose where the item goes

Use the **Move to Auction** dropdown to select the destination auction. The item is **moved**, not copied — it leaves the original auction.

To re-list the item in the same auction, select the current auction.

### 5. Confirm

Select **Confirm**. The purchases and bids clear, the item resets, and it appears in the destination auction ready for bidding.

## Verify it worked

- The bidder's invoice no longer shows the item (and shows the restocking fee, if you charged one).
- The item appears in the destination auction with no bids and no winner.

## Common issues

- **The destination auction isn't in the dropdown** — only auctions in Setup, Preview, Pre-sale, Paused, or Open status can receive a moved item. Change the destination auction's status first.
- **No For Sale item to pick for the fee** — create a For Sale item in the auction, then re-run the re-list.
- **You re-listed the wrong item** — re-listing removes bid history for that item. Contact Handbid Support before taking further action.

:::caution
Re-listing permanently removes the purchases and bids on that item. Confirm you have the right item and the right bidder before selecting Confirm.
:::

## Related articles

- [How to remove bids from an item](/how-remove-bids-from-an-item/)
- [Selling unsold items online or second chance auction](/selling-unsold-items-online-or-second-chance-auction/)
- [How to close an auction and pay invoices](/how-to-close-an-auction-and-pay-invoices/)
- [Edit, duplicate, or delete an item](/edit-duplicate-or-delete-an-item/)